Checking-In: Foursquare At SXSW Music

March 24th, 2010 View Comments


SPIN/Foursquare at SXSW Music

It’s no secret that bands and music biz folks are early social media adopters – especially in today’s shallow-pocketed music industry environment, where getting the word out cheaply is the name of the game. That’s why it’s always interesting to see what the movers and shakers at the annual SXSW Music conference are doing to promote themselves and their artists, and this year promised at least one above-the-radar partnership that I was excited to see in action.

The most buzzed-about was probably the Foursquare /SPIN Magazine integration, which allowed users to unlock four branded badges by seeing specific SPIN-recommend shows, certain bands or specific numbers of shows. What piqued my interest in the collaboration was the potential proof that Foursquare’s appeal transcends the geek set and that physical rewards (in this case, two passes to SPIN’s annual Friday day show at Stubb’s) might be enough to keep the geo-tagging game at top of mind even at an event with a reputation for overstimulation like SXSW.

We pundits will have to keep on waiting for that proof though, since participation in both the SPIN integration and Foursquare’s SXSW program was low.

Let’s start at the beginning: Foursquare had announced 16 SXSW-specific badges so the anticipation of check-in frenzy was running high on Tuesday night. After all, the Interactive geeks were throwing down on their last night in town and the early bird Music geeks were getting their party started early. The Driskill bar was trending like whoa and all was well in nerd world.

But here’s the weird part – Tuesday seemed to be the height of it. If you take a look at the number of SXSW badges unlocked, it’s pretty low – of the 16 conference-specific badges, only 7 had more than 1,000 unlocked and only two of those were unlocked more than 2,000 times. When you consider that those numbers comprise both the Interactive and Music conferences, that’s not very many check-ins. While 7,000+ users unlocked the first badge, Austin Explorer, by checking into 5 venues in the city, only slightly more than 1,500 were still checking in at the airport on the way out of town to earn the Survivor badge.

Participation in SPIN’s program was even more dismal, with none of the four branded badges being unlocked by more than 50 users. Granted, they were challenging – see three shows outside of downtown Austin to earn the Trailblazer badge or see seven shows in one day for the Bands on the Run badge – but SPIN and Foursquare both dropped the ball by not making the rules of the SPIN game very clear. For example, seeing three bands with an animal as part of their name would unlock the Animal Collector badge, which isn’t hard when there are 2,300+ bands playing all over town. But well over half of the shows were unofficial showcases and day parties, which didn’t qualify Foursquare users for the SPIN badges. While the lines between official and unofficial events at SXSW are certainly blurred, neither SPIN nor Foursquare made it apparent that the badges could only be earned with check-ins at official SXSW events.

As with any new technology, there are growing pains. In the case of Foursquare at SXSW, clearer user direction would have made the SPIN partnership more compelling and probably raised the profile of Foursquare at the music festival.


Lizz Kannenberg
Edelman Digital, Chicago
Follow on Twitter @lizzkannenberg

Related Posts with Thumbnails

Tags: , ,


  • Great piece. As someone who worked closely on the SPIN/4sqr program I also agree that in retrospect, the badges were too difficult to unlock. Keep in mind that there were real world rewards (SPIN@Stubbs show) and there might have been problems were the badges too easy to get, and if they far outstripped the number of tix we had allotted to the promotion. Also, although the venues and shows were comprehensively mapped, there was no way to stop individual users from creating their own "venues" which lived in parrallel to the shows that we had in the 4sqr system.

    As Dennis said, check ins were way up vs 2009, we learned a lot and frankly, had a good time doing it. We look forward to bigger and better programs w/ 4sqr in 2009.
  • Being a former agency person, I know how hard it is to generate good content for a blog. Edelman is really leading the pack. This is brilliant thought leadership on whether Foursquare works or not from a brand strategy. What's more amazing is that it elicited a response from the founder that was honest and forthright.
  • Hey all -

    Thanks for weighing in on this and great to hear your thoughts. A few thoughts from foursquare HQ:

    + We were super psyched to have the chance to partner with SPIN at SXSW and you can be sure that when we try this next year, we'll be sure to improve on everything. Truth be told, last year, we were lucky to have 100 checkins at SXSW Music. This year we were rolling in the tens of thousands (what a difference a year makes, right?). And while it's no secret that while Interactive was a run-way success for foursquare, we're just still in the "early adopter" stage of our growth curve. My bet: For 2011, foursquare will see more checkins at Music checkins than Interactive (a trend that I'd bet Twitter followed too, from 06/07 -> 08/09)

    + I do think the badges were a little on the "hard to unlock" side and we should have done a little more to make them easier to get. For the Interactive badges we added "hints" to make them easier to unlocks and in the mad rush of all-things-SXSW we didn't get to do these for SPIN. Next year for sure...

    + Two other sidesnotes: (a) the music showcases *did* count towards the Animal Collector badge (though it was a little off that some of those shows run for 6 hours so a checkin *anytime* during those 6 hours unlocked all those bands... more of a "data" problem than a "tech" problem) and (b) the Survivor badge was definitely broken (a bug on our end - sorry!) tho we did retroactively award them to everyone that should have unlocked it.

    In any case, we were pretty psyched how well foursquare went over during all of SXSW... no tech meltdowns, a few glitches here and there and something like *120k new users and close to 3.5 million checkins* over the past 10 days. There's not arguing with that.

    Thanks again to SPIN (and to everyone else whose been checking-in). We'll see you next year for sure, hopefully with more SPIN badges (and a working Survivor badge :)

    - @dens
    co-founder, foursquare
  • @ George - I came to Edelman from nearly 10 years in the music biz, so I made my observations from both the social media and music industry/event-specific perspectives. While the partnership may have been progressive in terms of the former, parts of it did not work in terms of the latter. Don’t get me wrong - I agree that the program generated buzz and that SPIN was forward-thinking to partner with Foursquare, but a big part of my job now is to observe these kinds of programs as they emerge and to determine what works and what doesn’t. In that sense, we were doing our due diligence and ensuring that OUR clients’ programs will be bigger and better.
  • Bit harsh, no?

    Surely, you'd have to admit that the PR value of this experiment in location-based social media and gaming was huge. "Everyone" knew about it and "everyone" was talking about it.

    Massive kudos to Spin for being brave in the first place and to Foursquare for doing something clever by exploring the potential of marketing, partnerships and event-related social gaming in this very nascent space. Could it have been better? Sure. Will it be? I'd bet on it ... an agile and iterative planning process demands it.

    Regarding the number of badges unlocked, is it supposed to be easy? What's wrong with making them hard to earn? Personally, I think that rare objects are more valuable. That said, I think they could have done a better job in terms of having a range of badges/rewards, of which some would be easier to unlock than others.

    All-in-all, I think it is a massive success, considering how much publicity and coverage it has received. I'd bet a badge or two that a simple assessment of the value of the media coverage would surely prove that point, to say nothing of all the posts, tweets and other buzz.

    I find it incredibly ironic that I'm reading this critique on a PR agency web site.

    @iboy
  • A small note of caution: there's a flaw of sorts in the analysis in this sentence:

    "While 7,000+ users unlocked the first badge, Austin Explorer, by checking into 5 venues in the city, only slightly more than 1,500 were still checking in at the airport on the way out of town to earn the Survivor badge."

    If one checked in to their gate, as opposed to the airport (which many did), there was no survivor badge. I'm not pointing this out to be troublesome, but to draw a degree of caution to the conclusions one draws from the data. It may not be as accurate as it seems.
blog comments powered by Disqus